Shipping & Return Policies

Return Policy:  Shelving & Storage Innovations strives to provide the best product at competitive prices.  Shelving & Storage Innovations’ return policy is broken into three elements: Defective Merchandise, Changes/Cancellations and Returns.

Defective Merchandise:  Shelving & Storage Innovations will replace defective merchandise if it is returned within thirty (30) days of purchase and is accompanied by the original invoice.  This does not apply to merchandise which has been subjected to misuse, abuse, neglect, modification or alteration in any manner.  Shelving & Storage Innovations’ liability shall not exceed the original invoice price. 

Changes/Cancellations: Orders for non-standard or modified product are not subject to cancellation.  Remaining orders may not be changed or cancelled without the written consent of Shelving & Storage Innovations.  Cancellation or change requests must be submitted to Shelving & Storage Innovations within two (2) days of the placement of the order.  Shelving & Storage Innovations reserves the right to assess a change/cancellation charge to compensate it for the cost of material, overhead or other expense related to the order.

Returns: All returns must be made within fifteen (15) days of the receipt of the product and will be subject to inspection upon return.  Return shipping charges shall the responsibility of the customer.  Returns due to customer error may be subject to a fifty (50%) restocking charge.  Shelving & Storage Innovations will not accept returns for worn or product damaged by the customer.  Further, no returns for non-standard or modified product will be accepted.  Shelving & Storage Innovations will pay for shipping charges arising from product delivered to a customer in error. 

Liability: Shelving & Storage Innovations is not liable for special or consequential damages resulting from any potential or current customer’s inability to access the website, its individual components or materials which are published on it regardless of whether notice of such dysfunction has been provided to Shelving & Storage Innovations.  Note – State laws vary and this paragraph may not apply to all users. 

Errors: Shelving & Storage Innovations reserves the right to cancel or revoke any order at any time on account of inaccurate published prices, lack of available product or its inability to ship product in a cost effective manner.  In the event that a customer’s credit card or similar financial arrangement has been charged, Shelving & Storage Innovations shall promptly issue a credit to the customer. 

Cancellations: Shelving & Storage Innovations reserves the right to cancel any order for any reason.  Reasons for such cancellations include, but are not limited to:  potentially fraudulent orders, potentially fraudulent misuse of credit card information, incorrect pricing, the reversal or revocation of payment by the issuers of credit cards or merchandise which is out of stock.   In the event that a customer’s credit card or similar financial arrangement has been charged, Shelving & Storage Innovations shall promptly issue a credit to the customer.